Those who attend this Customer Service Training Course will have:
- an enhanced self awareness of customer service skills
- a greater understanding of customer expectations, perceptions and needs
- learnt techniques and structures to consistently deliver exceptional customer services
- increased confidence and communication skills
- started the process of considering customer service strategies to apply with your own customers
What Customer service means to you as an individual and organisation
- Communicating effectively with customers
- Creating a positive impression
- Developing and maintaining customer service standards as an organisation
- Planning good customer service
- Who are our customers?
- Attitudes and skills in customer service
- Vocal qualities/body language
- Creating a positive impression