Effective Customer Service

Posted in: Workshop

Date and Time


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Those who attend this Customer Service Training Course will have:

  • an enhanced self awareness of customer service skills
  • a greater understanding of customer expectations, perceptions and needs
  • learnt techniques and structures to consistently deliver exceptional customer services
  • increased confidence and communication skills
  • started the process of considering customer service strategies to apply with your own customers

What Customer service means to you as an individual and organisation

  • Communicating effectively with customers
  • Creating a positive impression
  • Developing and maintaining customer service standards as an organisation
  • Planning good customer service
  • Who are our customers?
  • Attitudes and skills in customer service
  • Vocal qualities/body language
  • Creating a positive impression